Shelter Program Manager
PURPOSE:
Under the direction of the Director of Empowerment
Programs (DOE) the Shelter Program Manager (SPM) provides the day-to-day management
of the CAST shelter program, a program specifically designed for female
survivors of human trafficking and their small children. This highly responsible position supervises
shelter staff and manages the overall development of the program. The SPM will oversee both house and
residential management and will work to further enhance the shelter-based
educational programs to support service provision for its residents. In collaboration with the DOE, the SPM will also
lend support in resource development for the program. This is a Full time,
exempt position.
ESSENTIAL
DUTIES
Program & Resource Development
Program & Resource Development
§ Build CAST
housing network of potential partners and resources for CAST’s Social Services
Program, particularly those regarding housing.
§ Collaborate with
team in evaluating and developing effective policies and procedures.
§ Secure donated
services and goods to support shelter program
§ Support Emergency
Response Coordinator with breaking cases as needed.
Staff Supervision/Human Resources
§ Supervise shelter
Case Manager and interns as needed.
§ Recruit and
supervise shelter staff & volunteers who facilitate onsite psychosocial
activities such as yoga, health, or gardening workshops.
Resident Management
§
Manage application and orientation process for
shelter residents.
§
Oversee resident intakes & discharges.
§
Make final decisions related to resident admission
& discharge in consultation with Social Services team.
§
Provide crisis intervention and supportive
counseling for shelter residents as needed.
§
Provide or coordinate client accompaniment as
needed.
§
Facilitate conflict resolution between residents as
needed.
§
Monitor residents’ adherence to mandatory savings
plan and shelter guidelines.
§
Keep records and daily log of shelter activity and
resident concerns.
§
Participate in monthly case conferences with each
resident’s assigned Case Manager/Social Worker to assess progress towards goals
and objectives for program participation.
§
Ensure adequate psychosocial support is available
to residents through onsite schedule of activities.
§
Implement resident satisfaction survey and
evaluation procedures to assess program success.
§
Respond to after-hours emergencies.
House Management
§
Draft residents’ chores schedule.
§
Ensure timely repairs and maintenance.
§
Supervise maintenance staff.
§
Ensure adequate provision of food and other
supplies.
§
Monitor adherence to program budget for food,
supplies, and maintenance costs.
Safety and Security Monitoring
§
Assess and manage emergencies according to CAST’s
emergency protocol.
§
Assess when external assistance is needed and
contact appropriate party, i.e. supervisor, law enforcement, medical
assistance, etc.
§
Monitor safety and security of house and
participate in shelter safety trainings.
§
Manage law enforcement/emergency personnel response
when called to house.
§
Respond to client concerns regarding house safety
and work with team to address them.
§
Participate in the ongoing development and
evaluation of shelter safety and emergency protocols.
§
Provide training and technical assistance to
shelter volunteers and partners to ensure appropriate response to emergencies.
Additional Duties:
§
Work
closely with the Social Services Team in strategic development and meeting the
goals and objectives of the program.
§
Attend monthly staff meetings and Social Services
team meetings.
§
Attend community meetings as requested.
§
Assist in grants management and contribute to program reports.
§
Contribute to the
professional tone and approach of the department and the organization within
the perimeters of the agency mission and philosophy.
§
Other duties as
assigned.
REQUIREMENTS
1. BA/BS with demonstrated experience in
residential setting. BSW/MSW preferred. Extensive experience may be considered
in lieu of degree.
2. Previous shelter experience absolutely required.
3. Bilingual (English/Spanish, SE Asian language preferred). Demonstrated sensitivity to and knowledge of issues involved in working with diverse populations and/or with individuals who have limited English proficiency.
4. 2+ years work experience in the social services field.
5. Willingness and ability to learn about the complex issues of human trafficking and modern-day slavery and to abide by the mission and philosophy of CAST. Knowledge and understanding of immigrant and refugee rights and trafficking issues. Willingness to complete a CAST Freedom Network Institute on Human Trafficking Training.
6. Demonstrated ability in coordinating creative, responsive, culturally-appropriate programs. Strong aptitude in effectively managing and supervising interns/ volunteers.
7. Knowledge of and experience in supportive counseling, crisis intervention, and conflict resolution techniques. Ability and willingness to work with individuals who may have a history of traumatic experiences. Ability and willingness to effectively intervene in and resolve resident disputes. Awareness of and strong commitment to confidentiality issues with demonstrated commitment to strengths-based, client-centered practice.
8. Familiarity with social service delivery system in Los Angeles.
9. Ability to maintain a positive, cooperative, and professional demeanor with clients, CAST staff/board, partner organizations, donors, consultants, volunteers/interns, and members of the public.
10. Sincere commitment to working independently and responsibly. Must be a self-starter, able to work in a team environment, and manage time effectively.
11. Excellent communication skills, both oral and written.
12. Ability to operate computer systems, including internet, email, databases, and word processing software (Microsoft Office Suite).
13. CA driver’s license with access to insured and registered vehicle.
14. Physical demands are typical for an office environment, including sitting, reaching, lifting, speaking, hearing, and seeing. Reasonable accommodations will be made.
2. Previous shelter experience absolutely required.
3. Bilingual (English/Spanish, SE Asian language preferred). Demonstrated sensitivity to and knowledge of issues involved in working with diverse populations and/or with individuals who have limited English proficiency.
4. 2+ years work experience in the social services field.
5. Willingness and ability to learn about the complex issues of human trafficking and modern-day slavery and to abide by the mission and philosophy of CAST. Knowledge and understanding of immigrant and refugee rights and trafficking issues. Willingness to complete a CAST Freedom Network Institute on Human Trafficking Training.
6. Demonstrated ability in coordinating creative, responsive, culturally-appropriate programs. Strong aptitude in effectively managing and supervising interns/ volunteers.
7. Knowledge of and experience in supportive counseling, crisis intervention, and conflict resolution techniques. Ability and willingness to work with individuals who may have a history of traumatic experiences. Ability and willingness to effectively intervene in and resolve resident disputes. Awareness of and strong commitment to confidentiality issues with demonstrated commitment to strengths-based, client-centered practice.
8. Familiarity with social service delivery system in Los Angeles.
9. Ability to maintain a positive, cooperative, and professional demeanor with clients, CAST staff/board, partner organizations, donors, consultants, volunteers/interns, and members of the public.
10. Sincere commitment to working independently and responsibly. Must be a self-starter, able to work in a team environment, and manage time effectively.
11. Excellent communication skills, both oral and written.
12. Ability to operate computer systems, including internet, email, databases, and word processing software (Microsoft Office Suite).
13. CA driver’s license with access to insured and registered vehicle.
14. Physical demands are typical for an office environment, including sitting, reaching, lifting, speaking, hearing, and seeing. Reasonable accommodations will be made.
15.Public speaking experience with ability to
provide technical assistance in training to community and international
partners on shelter model development.
CAST is an equal opportunity employer.
The
Compensation:
CAST offers a highly competitive and generous compensation and
benefits package, including medical, life, disability, sick/vacation leave, and
a 403(b) plan.
CAST is an equal opportunity employer. No phone calls please. Principals only.
Send
resume, cover letter to
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