Position Announcement: Aide to Deputy Mayor (of Los Angeles) of Education

The Trevor Project Posting

The Trevor Project is determined to end suicide among LGBTQ youth by providing life-saving and life-affirming resources including our nationwide, 24/7 crisis intervention lifeline, digital community and advocacy/educational programs that create a safe, supportive and positive environment for everyone.

Job Description

Job Title: Crisis Services Manager

Job Location: West Hollywood, CA

Classification: Full-time, Exempt

Supervisor: Program Director

Position Summary

The Crisis Services Manager shall be responsible for the day-to-day management and operational coordination of The Trevor Lifeline and TrevorChat as outlined in detail below.

Key Responsibilities

The Crisis Services Manager will be responsible for the following:

Call Center Administrative

¨       Assist Program Director with Accreditation and National Suicide Prevention Lifeline Network partnership requirements

¨       Produce & distribute Monthly Call Data Report

¨       Complete Monthly Crisis Services Manager Report

¨       Review all calls recorded in Caller Database, checking for consistency of call notation, new caller record creation and proper handling of callers

¨       File Child Abuse reports as necessary

¨       Conduct weekly update telephone call with CCSi

¨       Act as staff liaison to Lifeline Counselor Subcommittee

¨       Sit on the Program Committee

¨       Budgetary Oversight for the Call Center

Lifeline Counselor Coordination and Management

¨       Call Center Volunteer Schedule - Create, distribute and manager Volunteer Lifeline Counselor’s monthly call center schedule; keep schedule up to date on switched shifts

¨       Maintain a list of Counselors on leave

¨       Monitor and update list of caller alerts

¨       Create and distribute a weekly Counselor digest

¨       Develop and conduct 6-month and annual review procedure for Lifeline Counselors

¨       Conduct periodic quality control observation of Lifeline Counselors

¨       Give constructive feedback and guidance to Counselors when needed

¨       Respond to questions and requests from Lifeline Counselors and act as primary source of administrative advisement and guidance

¨       Oversee compliance with Lifeline Policy and Procedure Manual (ensure that volunteers are fulfilling 2 shifts/month and other requirements, etc.)

¨       Act as Administrator on-call for Call Center issues during regular office hours

Lifeline Counselor Training and On-Going Education

¨       Assist with further development of and updates to The Trevor Lifeline Training Manual

¨       Oversee Volunteer Counselor In-services

o    Research & publicize community forums, cultural events and other opportunities for counselors

¨       Conduct final in-person interview of prospective candidates

¨       Coordinate Lifeline Counselor Trainings

o    Prep, logistics, wrap-up

o    food

o    Conduct lectures as assigned

o    Guest speaker coordination

o    Secure location

o    Recruit and assign Role-Play Leaders and Mentors

o    Act as Role-Play Leader, participate in role play debriefings

o    Participate in selection of trainees for participation on the lines

¨       Coordinate  Lifeline Counselor In-Service meetings

o    Logistics (secure, set-up & strike location)

o    Selection of topics for In-service meetings

o    Recruitment of speakers

o    Creation of related paperwork and handouts

TrevorChat Administrative

¨       Produce & distribute Monthly TrevorChat Data Report

¨       Review all calls recorded in TrevorChat Database, checking for consistency of chat notation, new visitor record creation and proper handling of visitors

¨       File Child Abuse reports as necessary

TrevorChat Volunteer Coordination and Management

¨       TrevorChat Volunteer Schedule - Create, distribute and manager Volunteer monthly TrevorChat schedule; keep schedule up to date on switched shifts

¨       Maintain list of Volunteers and yahoo messenger accounts

¨       Maintain a list of Volunteers on leave

¨       Develop and conduct 6-month and annual review procedure for TrevorChat Volunteers

¨       Conduct periodic quality control observation of TrevorChat Volunteers

¨       Give constructive feedback and guidance to TrevorChat Volunteers when needed

¨       Respond to questions and requests from TrevorChat Volunteers and act as primary source of administrative advisement and guidance

¨       Oversee compliance with TrevorChat Training Manual (ensure that volunteers are fulfilling 1 shift/month)

¨       Act as Administrator on-call for TrevorChat technical issues during regular office hours

TrevorChat Training and On-Going Education

¨       Assist with further development of and updates to the TrevorChat Training Manual

¨       Coordinate TrevorChat Trainings

o    Prep, logistics, wrap-up

o    food

o    Conduct lectures as assigned

o    Secure location

o    Recruit and assign Mentors for TrevorChat test sessions

o    Conduct final in-person or phone interviews with prospective Volunteers

o    Participate in selection of trainees for participation in classes

¨       Coordinate TrevorChat In-Service meetings

o    Logistics

o    Selection of topics for In-service meetings

Qualifications:
The Trevor Project seeks candidates who excel in relationship-building, are results-oriented, and have strong project management skills.  The Crisis Services Manager will have:

• BA in Psychology or similar degree
• Experience in the field of mental health
• Experience working with youth preferred;
• Ability to communicate effectively and build rapport with a wide variety of audiences;
• Experience in educational curriculum design and evaluation is preferred;
• A demonstrated commitment to meeting a high-quality standards and a history of accomplishing goals even in the face of challenges or obstacles;
• High level of professionalism with good comprehension skills;
• Friendly and outgoing personality, enthusiasm and dedication to teamwork;
• Ability to work independently and manage multiple tasks;
• Computer literacy, including extensive knowledge of Microsoft Word, Excel, and Power Point;
• Demonstrated experience working in a multicultural environment where commitment to diversity based on race, ethnic origin, gender, age, sexual orientation, gender identity, and physical ability is an important institutional value;
• Strong commitment to The Trevor Project’s mission;

How performance is evaluated:

·         Timeliness and quality of reports

·         Completion of projects on time and in an efficient manner

·       Quality of oral and written communications

·         Able to demonstrate leadership qualities

·       Degree of involvement in development initiatives

·       Ability to be a team player

Compensation:

Salary commensurate with experience including full benefits – health, dental, and vision insurance; annual leave, and 403(b) plan.

Send cover letter, resume and salary history or minimum salary requirement to Chris Hernandez, Operations Director at chris.hernandez@thetrevorproject.org no later than Friday June 3, 2011.  Please include “Crisis Services Manager” as the subject line of the email.

No phone calls or faxes.

The Trevor Project is an equal opportunity employer, with a strong commitment to a diverse, multicultural staff.  Women, transgender people and people of color
are especially encouraged to apply. 

Posting for LGBT Movement Advancement Project

MAP is an independent think tank for the LGBT movement that produces and disseminates research and analyses that help speed equality for LGBT people. MAP has an opening for a Policy Research Director/Consultant, who can be located anywhere in the US. This is a senior-level position. MAP seeks an experienced, Policy Research Director/Consultant to lead the research and writing of MAP’s policy reports, which require an ability to examine and analyze issues facing LGBT Americans and the LGBT movement, to cogently synthesize the issues and their solutions in written form, all while working with a wide range of constituents including executive leadership of LGBT and partner organizations and major donors to the LGBT movement. The successful candidate will have exceptional analytical and organizational ability, a broad range of creative problem-solving skills, strong writing skills and the ability to research complex problems and synthesize findings into key conclusions. Additionally, the Policy Research Director/Consultant requires strong interpersonal and collaborative skills and the ability to work with a variety of audiences, individuals and organizations. The Policy Research Director/Consultant should also have strong presentation skills and be comfortable presenting and tailoring information to fit the needs of different audiences. Due to MAP’s small team and remote working environment, the right candidate must be able to work independently.

Qualifications:

•Minimum of seven years of relevant work experience with nonprofit, political, legal, academic or strategic consulting organizations with increasing responsibility. Excellent analytical, interpersonal and writing skills. •Ability to conduct research and provide analyses resulting in insightful reports on LGBT movement issues, organizations and operational capacity. Ability to conduct interviews and work with senior level staff across various organizations. •Demonstrated ability to work collaboratively. Must be able to form strong relationships and partnerships across multiple allied and LGBT organizations, community leaders and funders in order to effect change. •Demonstrated ability to communicate well and speak publicly. Communications strategy experience, including PR, media and social media experience, is also a plus. •Ability to analyze and synthesize quantitative data and survey results. •Commitment to LGBT advocacy is essential; general knowledge of philanthropy or advocacy is desirable; experience with LGBT movement issues is a plus. •Excellent Word, PowerPoint and Excel skills. •Ability to work independently. •Bachelor’s degree required; master’s degree preferred.

Benefits:

Well compensated position for the right candidate.

Salary:

Commensurate with Experience

Posting Expiration Date:

7/1/2011

How to Apply

Application Instructions:

Please submit resume and cover letter to ineke@lgbtmap.org.

Web Site:

www.lgbtmap.org

City:

Work remotely from anywhere (San Francisco, LA, DC, NY, etc.) MAP currently has staff in Denver, Chicago, LA and NY.

Employment: Child and Family Guidance Center

Child and family Guidance Center has a number of admin and clinical job openings:

http://jobs.childguidance.org/fmi/iwp/cgi?-db=CFGC_Job_Tracking&-loadframes