JOB ANNOUNCEMENT
Job Title: Resident Service Coordinator / Social Worker
Supervisor: Director of Senior Services, Little Tokyo Service Center
Employment Status: Full-time salaried
Salary: Depends on experience
Position Summary:
The Resident Service Coordinator / Social Worker primarily assists older adults to enhance the quality of their lives through integrated care management and/or service coordination so they can maintain their independence and live at home. He/she must be able to work with seniors and families in an empathetic and caring manner. He/she must possess a wide range of skills and attributes, and must be willing to learn. He/she must be able to speak and communicate in Japanese, but also work with diverse clients, staff and programs. He/she must be able to be flexible and take initiative when appropriate.
Duties and Responsibilities:
Service Coordination for residents of an ethnically diverse subsidized senior housing building. (50%)
- work in conjunction with other Resident Service Coordinators, as well as the Property Supervisor and all other Property Management staff to ensure a safe and high quality living environment for residents
- link residents to appropriate benefits and resources to help maintain healthy and independent living
- perform assessments to identify residents’ existing support systems, and current and future needs
- educate residents and families about available benefits, community resources, and application procedures - establish relationships with service providers and monitor the delivery of services to residents
- create and maintain a directory of resources relevant to the needs of residents
- advocate on behalf of residents so that they can access resources
- document services in a web-based system and maintain individual resident files
- organize regular educational and wellness activities for residents
Provide case management and other social services in Japanese to all age groups. (30%)
- conduct intake sessions, assess client needs, develop case plans, and deliver services accordingly
- connect clients to relevant resources and assist them with accessing benefits and programs
- record progress notes and keep appropriate back-up documentation and files current
- liaise with other agencies and organizations that benefit clients
- identify and outreach to at-risk populations, particularly low-income and ethnic minority communities
- coordinate activities, events, workshops and seminars to educate and train community members
- compile reports and performance goals as required by service contracts and/or by supervisor
Contribute to the day-to-day operations of the Social Services Department. (15%)
- screen and respond to walk-in, phone, mail and email inquiries, and provide appropriate referrals
- provide technical assistance to agencies and individuals seeking information regarding low-income and culturally diverse populations
- work with volunteers who support LTSC’s programs and daily administrative tasks
- perform administrative duties, research and translation of materials as assigned by supervisor
- contribute to staff learning and staff meetings
Participate in external collaboratives and coalitions. (4%)
- attend meetings and participate in conferences, etc. to be trained and to train others
- stay abreast of issues in the field and give input on matters related to the agency mission
- advocate for the needs and concerns of elderly, low-income, limited English proficient, and ethnic minority populations
Contribute, as deemed necessary and appropriate, to other activities related to the agency as a whole. (1%)
Qualifications and Experiences:
- Masters degree in Social Work or related field; OR
- Bachelors degree AND two years of experience in social services, preferably working with older adults and with ethnic minority populations;
- Fluent in Japanese;
- Demonstrated working knowledge of community services in the area, with particular knowledge of services for older adults and ethnic minority populations, especially Japanese Americans;
- Good problem-solving, writing and communication skills;
- Ability to work both independently and in teams;
- Working knowledge of computer programs;
- California driver license and access to an insured automobile.
Additional Qualifications:
- Professional Service Coordinator certificate
- Training and certification in Evidence-Based Practices, particularly related to the field of mental health
- Supervisory experience
To apply, please submit cover letter and résumé to Amy Phillips at aphillips@ltsc.org. |
