Monday, August 26, 2013

CAST Postings

Shelter Program Manager

PURPOSE: Under the direction of the Director of Empowerment Programs (DOE) the Shelter Program Manager (SPM) provides the day-to-day management of the CAST shelter program, a program specifically designed for female survivors of human trafficking and their small children.  This highly responsible position supervises shelter staff and manages the overall development of the program. The SPM will oversee both house and residential management and will work to further enhance the shelter-based educational programs to support service provision for its residents.  In collaboration with the DOE, the SPM will also lend support in resource development for the program. This is a Full time, exempt position.
Program & Resource Development
§  Build CAST housing network of potential partners and resources for CAST’s Social Services Program, particularly those regarding housing. 
§  Collaborate with team in evaluating and developing effective policies and procedures.
§  Secure donated services and goods to support shelter program
§  Support Emergency Response Coordinator with breaking cases as needed.

Staff Supervision/Human Resources
§  Supervise shelter Case Manager and interns as needed.
§  Recruit and supervise shelter staff & volunteers who facilitate onsite psychosocial activities such as yoga, health, or gardening workshops.

Resident Management
§  Manage application and orientation process for shelter residents. 
§  Oversee resident intakes & discharges.
§  Make final decisions related to resident admission & discharge in consultation with Social Services team.
§  Provide crisis intervention and supportive counseling for shelter residents as needed.
§  Provide or coordinate client accompaniment as needed.
§  Facilitate conflict resolution between residents as needed.
§  Monitor residents’ adherence to mandatory savings plan and shelter guidelines.
§  Keep records and daily log of shelter activity and resident concerns.
§  Participate in monthly case conferences with each resident’s assigned Case Manager/Social Worker to assess progress towards goals and objectives for program participation.
§  Ensure adequate psychosocial support is available to residents through onsite schedule of activities.
§  Implement resident satisfaction survey and evaluation procedures to assess program success.
§  Respond to after-hours emergencies.

House Management
§  Draft residents’ chores schedule.
§  Ensure timely repairs and maintenance. 
§  Supervise maintenance staff.
§  Ensure adequate provision of food and other supplies.
§  Monitor adherence to program budget for food, supplies, and maintenance costs.

Safety and Security Monitoring
§  Assess and manage emergencies according to CAST’s emergency protocol.
§  Assess when external assistance is needed and contact appropriate party, i.e. supervisor, law enforcement, medical assistance, etc.
§  Monitor safety and security of house and participate in shelter safety trainings.
§  Manage law enforcement/emergency personnel response when called to house. 
§  Respond to client concerns regarding house safety and work with team to address them.
§  Participate in the ongoing development and evaluation of shelter safety and emergency protocols.
§  Provide training and technical assistance to shelter volunteers and partners to ensure appropriate response to emergencies.

Additional Duties:
§  Work closely with the Social Services Team in strategic development and meeting the goals and objectives of the program.
§  Attend monthly staff meetings and Social Services team meetings. 
§  Attend community meetings as requested.
§  Assist in grants management and contribute to program reports.
§  Contribute to the professional tone and approach of the department and the organization within the perimeters of the agency mission and philosophy.
§  Other duties as assigned.

1. BA/BS with demonstrated experience in residential setting. BSW/MSW preferred. Extensive experience may be considered in lieu of degree. 
2. Previous shelter experience absolutely required.
3. Bilingual (English/Spanish, SE Asian language preferred). Demonstrated sensitivity to and knowledge of issues involved in working with diverse populations and/or with individuals who have limited English proficiency.
4. 2+ years work experience in the social services field.
5. Willingness and ability to learn about the complex issues of human trafficking and modern-day slavery and to abide by the mission and philosophy of CAST. Knowledge and understanding of immigrant and refugee rights and trafficking issues. Willingness to complete a CAST Freedom Network Institute on Human Trafficking Training.
6. Demonstrated ability in coordinating creative, responsive, culturally-appropriate programs. Strong aptitude in effectively managing and supervising interns/ volunteers.
7. Knowledge of and experience in supportive counseling, crisis intervention, and conflict resolution techniques. Ability and willingness to work with individuals who may have a history of traumatic experiences. Ability and willingness to effectively intervene in and resolve resident disputes. Awareness of and strong commitment to confidentiality issues with demonstrated commitment to strengths-based, client-centered practice.
8. Familiarity with social service delivery system in Los Angeles.
9. Ability to maintain a positive, cooperative, and professional demeanor with clients, CAST staff/board, partner organizations, donors, consultants, volunteers/interns, and members of the public.
10. Sincere commitment to working independently and responsibly. Must be a self-starter, able to work in a team environment, and manage time effectively.
11. Excellent communication skills, both oral and written.
12. Ability to operate computer systems, including internet, email, databases, and word processing software (Microsoft Office Suite).
13. CA driver’s license with access to insured and registered vehicle.
14. Physical demands are typical for an office environment, including sitting, reaching, lifting, speaking, hearing, and seeing. Reasonable accommodations will be made.       
15.Public speaking experience with ability to provide technical assistance in training to community and international partners on shelter model development.

CAST is an equal opportunity employer.

The Compensation:
CAST offers a highly competitive and generous compensation and benefits package, including medical, life, disability, sick/vacation leave, and a 403(b) plan.
CAST is an equal opportunity employer. No phone calls please.  Principals only.
Send resume, cover letter to

Coalition to Abolish Slavery & Trafficking at:

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