COALITION TO ABOLISH SLAVERY & TRAFFICKING
5042 Wilshire Boulevard Suite 586
Los Angeles, California 90036
Office: (213) 365-1906 Fax: (213) 365-5257
SENIOR CASE MANAGER
PURPOSE OF POSITION
Under the direction of the Social Services Director, the Sr. Case Manager provides intensive case management and crisis intervention to survivors of human trafficking and modern day slavery. The Sr. Case Manager must excel at client-centered advocacy, managing competing priorities, and facilitating access to services for clients. This highly responsible position contributes to social services policy formation and long-range program planning, and assists in developing and maintaining relationships with community partners who will accept referrals of CAST clients for services. This position requires thorough knowledge and understanding of a human rights, strengths-based approach in serving clients. Applicants should have awareness of key social work values, including client empowerment, professional boundaries, and self care. Also requires advanced project management expertise, independent decision making ability, and excellent interpersonal and team building skills. Involves travel throughout Los Angeles County developing partners and providing services to trafficking survivors in the Los Angeles region. Full-time, exempt position.
Case Management: Manage and perform ongoing assessments and service planning with clients. Provide crisis intervention and supportive counseling. Coordinate, drive and accompany clients to health, mental health, legal, employment, education, criminal/civil case, and DPSS appointments. Assess and distribute emergency funds and resources to clients. Manage case files and detailed progress notes. Participate in initial screening and assessment of new referrals. Provide oncall support for shelter program and emergency hotline.
Client Advocacy: Ensure that client rights and needs are protected at the local service delivery level. Identify barriers to services and advocate for higher quality of services with outside service organizations. Advocate for culturally and linguistically appropriate services for clients.
MSW intern supervision: Manage CAST’s graduate and undergraduate social work internship program and serves as a field instructor to MSW and BSW students completing their field practicum at the agency. Recruit, screen, evaluate and supervise interns. Manage relationships with partner universities. Complete necessary courses mandated by partner universities, and train interns on CAST policies and procedures.
Resource Management: Manage funds for client services. Monitor resource needs, assure ongoing access to resources by setting monthly allocations for limited resources “An organization committed to investing in human resilience”
and accessing more resources as needed. Monitor and allocate grant funds available for client services.
Model Development: Assist in identifying and developing new tools to be used in the planning and implementation of case management services. Provide input to the development of new protocols related to direct client services to be used by the Social Services Program.
Additional Duties: Work closely with the Social Services Team in strategic development and meeting the goals and objectives of the program. Work with the Training and Advocacy Team to develop and deliver technical assistance and training to community and faith-based organizations, government, and law enforcement officials, and others. Responsible for answering 24 hour hotline during designated shifts. Other duties as identified and assigned.
1. 3 years post-MSW required to supervise MSW interns.
2. Bilingual (Spanish required). Applicants must be bilingual at minimum.
3. Demonstrated experience in case management (minimum 3 years) and/or providing direct services to clients, preferably in a community-based organization.
4. Ability to work independently and with minimal supervision. Strong assessment skills to determine client needs.
5. Knowledge of issues related to providing services to immigrants, survivors of human trafficking, human rights and violence against women, including knowledge of the service delivery system in Los Angeles and the regulations governing public and private benefits as well as Federal benefits available to trafficking survivors. Knowledge of multidisciplinary and multicultural approaches.
6. Excellent oral and written communication skills. Ability to deliver oral presentations to diverse professionals and audiences.
7. Must be organized, flexible, and multi-task oriented. Able to identify and respond to shifting priorities. A self-starter that can work within a team environment and handle a variety of tasks with urgent deadlines. Must be detail oriented.
8. Ability to maintain cooperative and professional demeanor with CAST staff, board, volunteers, vendors, consultants, allied professionals, and members of the public. Enjoyment in interacting with people and creating an accessible environment. Capacity to work in a fast-paced program and manage multi-faceted services.
9. Availability to travel extensively throughout the Los Angeles region, with some statewide and national presentations involving overnights and weekends. Have a car, insurance and a valid driver’s license.
Candidates must have work authorization in the United States.
CAST is an equal opportunity employer.
Email résumé AND cover letter, detailing interest and qualifications to firstname.lastname@example.org.